Privacy policy

Last updated December 1st, 2021.

NEXTIVA S.A., responsible for the treatment of personal data, which have been collected on occasion of the rendering of its services, through the website www.nextivacorp.gt, requests the authorization of the owners of the personal data to continue with the treatment of their data, taking into account that the treatment may imply the transfer, transmission and/or reception of the data, and which shall be carried out through itself, third parties in charge of information treatment or its commercial allies, for commercial purposes and for the correct rendering of the service, in the manner indicated in this Privacy Policy.

NEXTIVA S.A. respects the confidentiality and the right of habeas data of its clients to access, know, modify, update, rectify or delete the information provided, as well as to revoke the authorization granted for the treatment of the same. 

Therefore, the exercise of their rights shall be carried out in accordance with the requirements established in the legal provisions above mentioned, and may be exercised through NEXTIVA S.A. website.

POLICY FOR THE TREATMENT OF PERSONAL INFORMATION

This policy applies to all the holders of personal information found in the databases of NEXTIVA S.A., who acts as responsible for the treatment of personal information.

International standards establish that any person has the right to know, update and rectify the personal information that exists about him/her in databases or files of public or private entities. Likewise, it orders those who have personal data of third parties to respect the rights and guarantees provided in the Constitutions when such information is collected, treated and circulated.

ABOUT YOUR PERSONAL DATA

To access the services, you must voluntarily and freely provide your name and e-mail address.

INFORMATION SECURITY

We strive to protect ourselves and our users from unauthorized access to or unauthorized alteration, disclosure or destruction of information we hold about them. 

RECEIPT OF YOUR INFORMATION / USE OF YOUR INFORMATION.

The private information of users and / or customers in principle is intended for the provision of the service or benefit for which it was linked.

When you submit a request for assistance and/or complaint we may ask you for personal information.

We may ask you for personal information at other times, you are free to provide it or not.

We may automatically receive and record information on our server logs from your browser, including your IP address, your computer name, the type and version of your web browser, referring addresses and other information. We can also record the visits you make to the web site NEXTIVA S.A. or other NEXTIVA S.A. portals.

In general, we will not disclose your personal information to third parties without your express consent.

There may be circumstances in which we may need to disclose personal information about a user. These reasons include: employing other companies to perform functions on our behalf, such as providing customer service, sending e-mail, processing credit card payments, processing currency conversions, or other functions necessary for our business.

The obligations included in these practices regarding the care or handling that NEXTIVA S.A. must give to the personal information of its clients and/or users do not apply when the information is required by a public or administrative entity in the exercise of its legal functions or by court order.

The information provided by the clients and/or users may be used by NEXTIVA S.A. in accordance with the established in these practices and with the purpose of:

• Contact you for service renewals.
• Send you free content, commercial, promotional, invitations or services from the company or third party partners.
• Conduct surveys and/or opinion polls on services.
• Perform market segmentation, consumption analysis and preferences.
• Evaluate the quality of our services. 

The above may be done by any of the means of contact informed by you in the process of linking to our services.

Likewise, whoever provides his/her personal data to NEXTIVA S.A. declares that he/she knows and accepts that his/her data may be used to promote, direct, execute and in general, carry out campaigns and promotions of commercial or advertising nature, NEXTIVA S.A. and its affiliates or subsidiaries or other persons or companies with whom it contracts such activities, through the sending of Email, Text Messages (SMS and/or MMS) or through any other analog and/or digital means of communication.

KNOWLEDGE, UPDATE AND RECTIFICATION OF USERS’ PERSONAL INFORMATION

At any time the clients and/or users may request NEXTIVA S.A. as responsible for the personal data, to provide information about them, to update them, to rectify them, likewise they may include new data if they wish, delete them or exclude them from the database unless the data is absolutely necessary for the rendering of the service to which the client and/or user is registered and/or registered and wants to remain in it, otherwise, they will be totally disassociated from it.

RIGHTS OF CLIENTS AND/OR USERS

To know, update and rectify their personal data before the Data Controllers or Data Processors.

To request proof of the authorization granted to the Data Controller, except when expressly exempted as a requirement for the Processing.

To be informed by the Data Controller or the Data Processor, upon request, regarding the use given to their personal data;

File before the control bodies of their country complaints for violations of the provisions of international laws and other rules that modify, add or complement them.

To revoke the authorization and/or request the deletion of the data when the treatment does not respect the principles, rights and constitutional and legal guarantees. The revocation and/or deletion will proceed when the control body of your country has determined that the Controller or Processor has incurred in conduct contrary to this law and the Constitution.

Access free of charge to your personal data that have been subject to processing.

VALIDITY

The client and/or User accepts and recognizes that this authorization will be in force from the moment he/she accepted it and during the time NEXTIVA S.A. carries out the activities of its corporate purpose.

CUSTOMER SERVICE

For consultations, claims, complaints or for the exercise of the rights as user or client, you may contact NEXTIVA S.A. at the following email NEXTIVA S.A.

RESPONSIBILITY OF THE USER

The User shall be liable for the damages that NEXTIVA S.A. may suffer, directly or indirectly, as a consequence of the breach of this Policy or the law. The User acknowledges and accepts that the access and use of the Site is made under its own account, risk and responsibility.

REFUSAL AND WITHDRAWAL OF THE ACCESS TO THE SITE

NEXTIVA S.A. reserves the right to deny or withdraw the access to the Site, at any time and without prior notice, to those Users who do not comply with any other applicable provisions.

INDEMNITY

The User expressly accepts that he/she shall indemnify NEXTIVA S.A. for the damages that could be suffered due to an inappropriate use of the Site. Inappropriate use shall be understood as any use of the Site that is made without complying with the provisions of the law and these Terms.

TORT LIABILITY

The User expressly acknowledges and accepts that NEXTIVA S.A. is not responsible for the illegal and/or criminal conducts of its Users.